About SmarTravel

Mission Statement: We share the common goal of enriching the lives of our customers and each other by helping people experience quality vacations through caring, professional service.

Who is SmarTravel?

We understand that consumers want to know the truth about SmarTravel's reputation in the marketplace. The SmarTravel customer service team hears and reads your questions everyday.

Who is SmarTravel? What’s the deal with SmarTravel? Is SmarTravel running some kind of scam?

Here are some facts that will answer some of the most skeptical questions and help you evaluate SmarTravel's reputation:

We are not a here today, gone tomorrow company. In fact, Smartravel is a travel company offering great vacations at wholesale prices. Ohio business man and community leader David Wise began the business in 2001 with the goal of providing families with affordable quality vacations. Smartravel offers its clients the opportunity to vacation in many popular resort areas, where the company and its partners own, lease, or otherwise have access to resort accommodations. SmarTravel utilizes a simple and proven concept; to buy vacations in bulk and pass the savings on to the traveler. This simple concept is the same concept that currently propels giants like Wal-mart or Cost-Co.  

Consumers can trust the integrity of SmarTravel. All employees are asked to sign an honesty and integrity statement. This statement outlines SmarTravel’s commitment to honest and truthful sales and marketing practices. However, an integrity statement is just words on a paper unless it is put into action. We are not complaint free. We interact with more than a million consumers each year, but consumers can be assured that we are committed to 100% customer satisfaction,” explains SmarTravel's President David Wise.  No company is perfect but what is important is how a company handles complaints.

Skeptical customers leery of a scam may also wonder what kind of customer service they can expect from us. We’re very proud to explain that we’ve earned the respect of our workforce and according to our President, “Happy employees give the best customer service.” SmarTravel employs over a hundred employees nationally.

 

SmarTravel is committed to the vacation needs of every client, which is to provide affordable quality vacations. The goal of SmarTravel is to turn  vacations into a part of everyday lifestyle, and we have a decade worth of experience successfully doing just that.